Under guidance of the College of Optometrists of Ontario, you will expect to see some changes in your next optometry visit.
1. You will be asked questions before booking the appointment and at the time of your visit.
Screening questions include:
- Do you have any medical conditions that put you at higher risk for COVID-19? (lung or breathing issues, immunocompromising conditions, etc.)
- Do you have fever, new onset of cough, worsening chronic cough, shortness of breath, or difficulty breathing, loss of taste or sense of smell?
- Have you had close contact with anyone with acute respiratory illness or travelled outside of Canada in the past 14 days?
- Do you have a confirmed case of COVID-19 or have had close contact with a confirmed case of COVID-19?
2. Eye exams for those with appointments only or please contact us via phone or e-mail before walking into the clinic. This will ensure limited number of patients in the waiting area and comply to social distancing to protect you, staff, and our patients.
3. Most of your personal information will be collected ahead of time (either by phone or through e-mail) such as your health card information, e-mail, address, date of birth, symptoms and concerns regarding your eye health, etc.
4. Wear a mask for your appointment. Children are also expected to wear a mask as well.
5. Hand sanitizers will be available at the clinic. You will be required to sanitize your hands when you enter and leave the office.
6. If you have a driver or someone that is accompanying you, we kindly ask that they wait for you in the car. Please try to leave heavy coats, purses, bags and personal items that you may not need in the car as well.
7. Our staff and doctors will be wearing personal protective equipment during the entire exam. Don't be alarmed if we are washing our hands very often, sanitizing frequently throughout the exam, using gloves or cotton tip applicators when touching the skin around your eyes.
8. Some procedures that we may have done in the past may be rescheduled for another time. We may be performing different tests and only do the necessary ones at the time of your visit.
9. We are limiting the number of patients we are seeing in a day to allow time to properly sterilize the exam equipment and comply with social distancing in the waiting room. Please give 24 hours notice if you need to cancel and reschedule your appointment so that other patients may be able to take your spot. A "NO SHOW" fee may be applied if you did not notify us within 24 hours.
Our patient community will always be our priority. We hope to continue giving you updates. Please don't hesitate to reach out to us if you have any questions.